Incompetent. There is no other way to say it. We took our 10 lb dog in for his annual shots, waited for nearly 40 minutes past our appointment time in an area as a family was huddled together after hearing that their dog was being put down, only to be met with a horribly incompetent doctor. Nobody likes getting shots, not even a dog, so when we warned the doc that she may be unhappy and we should hold him and muzzle him, we thought that to be sufficient warning. Ignoring said warning, she immediately bothered his face, and bugged him until he snapped at her. If you are not able to listen to the owner of a pet, you shouldn't be taking care of them.

Took my dog in for an eye problem. He got the tests that I talked over with the staff prior to seeing the actual vet. After those tests were completed and the dr had a diagnosis, he said "I just wanna take a look in his ears real quick". He looked in each ear for less than 3 seconds. At the end, he tried charging me over $50 for something that was never discussed, nor requested. These people might be good at their jobs, but severely lacking in business ethics, and that's enough for me to never go there again. Avoid this place if you can.

I absolutely adore this Banfield location, and Dr. D in particular. She never hesitates to take the time to talk to me exactly about what is going on with our zoo of critters, and one evening when I came in late to pick up the dogs, she actually let me hang out in the back with her and the staff to calm my one dog down since he had been ornery all day. Dr. D. and I have so much stuff in common it's more like we're friends than a professional relationship, and that's something that I value. She is the only doctor I will see there since I didn't particularly care for one of the male vets that was there (our big dog snapped at him and he generally never does that, plus his accent is very thick and hard to understand). I know they have another new male vet on staff who I would be willing to try if Dr. D. wasn't available. Every time I bring one of our animals in, the techs and the front desk staff are always full of smiles and the dogs are always happy to see them (the cat is not, but then again the cat hates riding in his carrier and has turned into Satan on the car ride over). I have never had a problem booking an appointment for the animals (we always do the drop off with the late pick up), and they have never given us flak over wanting to get some of the pet medications through Target or Walgreens or Costco since it's cheaper than buying them there. I don't feel like I am having products forced on me like I have at the previous two banfield locations we used to take our animals to, and that makes it so much easier for everyone involved. If you have the insurance like we do, you get your two free comprehensive check ups per year (including lab work) and one dental cleaning plus 15% off of medications and prescription diet food. You also never get charged the $49.95 office visit fee so you can bring them as many times as you want. You can't beat that with a stick (nor should you, since beating things leads to fear and fear leads to hatred). I can't give enough stars for this place. I love it enough that if they ever had an opening for part time help I'd willingly turn in a resume and work there for peanuts so that I could enjoy the animals and the staff. I can say with 1 million billion gazillion percent authority that I will never take my animals anywhere else.

This vet seems to be more oriented towards dogs than cats. My cat was always very docile at her previous vet until one day at Banfield the technicians took her back to get a urine sample and I heard this horrible screaming, sounded like a cat was being torn apart, and they brought my cat back saying that she had gotten upset at another cat's screaming, and they couldn't get a sample. Ever since then my cat has been nearly impossible to handle at other vets. I suspect that the screaming I heard actually came from my cat based on her behavior after that visit. I really liked Banfield's health insurance plan, but now I can't take my cat there anymore and I have to keep paying money every month until my policy ends (or pay for services rendered, which would be more expensive). It seemed like the perfect place, adjoining PetSmart, convenient location, health plan, etc., but now I can't take my cat there anymore because as vicious as her behavior is at other vets, she is even worse at Banfield.

I went to Banfield to get treatment for Kennel Cough and I was given a prescription for pills, when eight different pharmacies told me it is not possible, that the drug only came in syrup. When I called Banfield, the doctor was not available to correct this error for days. I had to drive back in and insist on a new prescription from a different doctor, which they did do. Clearly our first prescribing doctor is not aware of what she is doing. My dog needlessly suffered. I also informed the Banfield doctor that my dog had not eaten for two days. She said not to worry that she will start eating once the antibiotic and medication started working, that there was nothing she could do about this. Well, two days later we had to take our dog to the emergency vet, where we had to choose what would be the most humane thing to do for our animal who could not breathe and was not eating. (BTW, ER doctor, nurse and admin tech all asked separately if my dog had a chest xray at Banfield, and the doctor stated that she should have had one for a proper diagnosis). I do not think the Banfield vet took my observations of my dog seriously and I am extremely disappointed and angry with my level of care. I am writing this because I chose Banfield due to the cost, it is often cheaper. Well, I want to warn you: you get what you pay for. I terribly regret EVER having taken my dog to this treatment facility. Pay extra and go to an experienced vet doctor. I hope that you learn from our mistake. Our dog will forever hold a special place in our hearts.