This Banfield location has been under new management since last fall and what an improvement!!! The vets are awesome and the staff is always very kind to me and my pets. I particularly like Dr. Trout but the other 2 are really good too. It's open 7 days a week, but it is so popular sometimes you need to book routine stuff a few days in advance. They're pretty good at fitting you ASAP in if your dog is really sick though--saved me a ton of money going to them when my dog got sick on Labor Day. They have wellness plans that spread out the cost of vaccines and routine stuff over the year and you can get dental cleanings too if you want that. It's cool because you get free unlimited office visits--no physical exam charges if you get on one of their plans. Saved me a ton.

The first appointment we were supposed to have, my wife actually received a voicemail appointment reminder, but when we brought our dog in, they told us we did not have an appointment. They did not even bother to see our dog that day. I said fine, and rescheduled for another appointment 2 weeks later. The girl at the desk even told me that the appointment is in the computer. Guess what, my wife called today and we do not have an appointment scheduled. I'm not sure what's going on, but they were fine before all this happened. Suggestion for others is to make sure you get something written down on paper. Definitely taking my dog somewhere else from now on.

Go to the BBB web site they have an F for there service. All of the Northern Va Banfield has an F rating.