Excellent care and customer service. Definitely made the hard part easy for our family. I highly recommend thier services. Very knowledgable and caring, Dr. Sethwick and Reed were fantastic!

IF I COULD GIVE THEM -1000 I WOULD!!!! On Sunday November2, 2014 we took our beloved cat to Beach Bay he had a urinary tract infection and our cat had issues with people touching his paws so they would give him some meds to calm him down to clip his nails . They gave him too much gas and he died. They are under staffed, Rude and heartless cold. Everything the other people say about their customer service is so true! To top the whole thing off they promised to call the cremation service and never did two days later I called the cremation service they had not heard a thing from them, They need a total over hall of their business, bring people in when they work on their pets and get some compassion. A customer for 6 years and that is the thanks I get a perfectly beautiful loving cat Dead! They do not understand cats and have had a poor bedside manner with him from Day1!

I took my dog to Bay-Beach in January, 2014. The vet who worked with him was cold and uncaring. They looked down on me because I did not have the money they estimated that a hospital stay would cost. I asked for care that I could deliver at home. My pet died at home in her crate. Today, 8-11-14, I received a bill for Body Care of $44.47 that they claimed they did on Jan. 15, 2014. The bill stated that payment for Body Care must have been overlooked. I was furious. They never did any "Body Care" on my pet. When I called, the woman claimed I brought the pet back in for cremation. Interesting because when I called them after the dog died, they told me cremation would cost $100.00. In fact I have a paid bill from the city showing that the body was removed from my home the by Animal Control. It was a very traumatic ordeal, one that I will never forget. How dare they treat me so poorly, and then try to say I owe money for something they never did. I have and will never use this vet again.

I have been there twice with two different cats and they were wonderful both times. They have the highest integrity of any kind.

I would give them no stars if it was an option. You would think a place that provides emergency medical care to your pets would have caring, experienced people working there. I took my dog in at 4 a.m. because he was shaking and vomiting after eating something foreign. We were the only clients at that time and the front desk woman gave us paperwork to fill out. She was gone while we did that for 15-20 minutes. Keep in mind that we were there for an emergency. When we finally made it back to the waiting room, we waited a few more minutes for the vet. Dr. Burdine was not warm, friendly, or caring about my dog. She listened to his heartbeat, felt his stomach, and told me I could pay for $300 worth of blood work to see if he had pancreatitis, or they could give me anti nausea medicine and send us home hoping for the best. She couldn't tell me anything more. t asked what she thought personally and she said "What I just said." I was shocked that someone so uncaring was an emergency vet or any kind of vet at all. When we declined the blood work so that I could take him to my own vet during normal hours, she left and the woman from the front desk came in. When I told her we were declining the blood work and just wanted the anti nausea medicine, she said she needed to take my dog and scooped him up and went to take him into the back. I stopped her and asked what she needed to take him for. Turns out she was going to give him a shot and some fluids. Nothing was explained to me until I asked. They never asked if he was taking any other medications which he was (I marked on the paperwork that he took medication but was never asked about it.) Maybe I am spoiled by my regular vet but they love on my dog and are so sweet to him. The people at this location (at that hour) were so cold, uncaring, and unhelpful. I would recommend to steer clear of this place and take your pet to Blue Pearl if you have an issue. Someone told me about that place after the fact. What a terrible experience to have, especially when you are scared for your pet's health!