I love Dr Hayles and their staff. I started using them 3 years ago after having poor service and my dog being muzzled multiple times by the Banfield vet. At Timberlake they never have muzzled my dog. Even though we normally only go their once or twice a year all the staff treats my dog like she's a queen. The few "emergencies" we've have over the years (some maybe not so major more of mommy freak outs like a tick bite or my dog eating a loaf of read....but 2 real majors, getting bit by another dog and my dog hitting a moving car) they have either calmed me down over the phone and told me what I needed to do or gotten me in right away to help us. I have never had poor treatment or service here, MUCH more than I can say for Banfield. Plus I thought I would be spending more at a regular vet vs Banfield but I have actually save so much more money!

The staff at this vet are very rude. I couldnt talk to the person that claims they couldnt give my dog the medication that he needed. Told me i have to make an appt to be seen because it had been awhile. But when i go in person they never stated any of this to me which i find very decieving because if they are going to administer me a perscription for my dog that they never should have without an appt in the first place then why have i been getting it until now. Will be taking my dog to another vet do to the lack of communication they have with there customers. Dont tell me one thing and then not state the other. DO NOT GO HERE! i will not be giving any referrals for this company anymore they are trash.

I have known dr. hayles ever since i got my first pet in 2004. She has been so good with my three dachshunds and two guinea pigs. I have known dr. hayles for many years and i love the clinic.

I and my family have been with Timberlake since Dr Hale's first opend it in the original location in the 1980's. I have brought all of my animals to her until this last year, when I was told that I had to booster my dog to have him fixed which he was not due for 4 months. When I asked the receptionist to speak with Dr Hale's she said she was busy, but had no problem being very rude to me and said if I didn't have him boostered I couldn't have him fixed??? So I have no longer brought any of my animals (6 total) to the clinics since then. I had an emergency where my rat terrier, has been having seziers so I called up there to give another chance and basically I was treated again like it was not an emergency and told that I could bring her in next wednseday when I said never mind I'll take her to the Emergency Vet , Dr Hale's suddenly could fit me in? I loved this clinic and have given alot of referrals for them but once the staffed changed so did the atmospher.