A WONDERFUL PLACE Both of our companion animals, our 8-year-old rescued cat Tess and our 6-year-old rescued long-haired Dachshund mix Rafe, are cared for by Banfield. We have had many companion animals, and they have never been cared for more professionally and kindly than at Banfield. The preventive care on the year-long plan is exceptional. I was just there this morning, and every person from the receptionist to the vet was kind, courteous, thorough, knowledgeable, and professional. In fact, there had somehow been a mix-up in our time--my husband's fault, not theirs---and the vet made time to see Rafe anyway. I can't say enough good things about Banfield, especially after having spent thousands of dollars at other vets in town for services that are now included in our $500/year plan. Everyone was so sweet to Rafe as well, and they seemed to love him even more when because they knew he was rescued from a shelter. These people are lovely.

I had a horrifying experience with Banfield in Williamsburg. I took my kitty in to get a lesion looked at and the Vet said that normally she would sedate an animal and clean the lesion, but didn't have time to sedate my kitty that day. So, they took her back to look at it and clean it WITHOUT the sedation. I could hear my kitty screaming all the way in the exam room. Then the vet brought her back in and said they had to mark her chart as aggressive, because she growled and tried to bite them. Well, hello if someone tried to clean a large wound on me without any sedation, or numbing agent, I would growl too! How very mean and inconsiderate that was of the Vet. They also handled her in a very rough way. She is so tiny and I am very careful when I pick her up. The Vet said she was trying to grab her by the scruff. Then they charged us for a liquid antibiotic. After we paid the fee, the Vet tech informed us that they were out of it and prescribed antibiotic pills which were $22 cheaper. We returned 2 wks later for a recheck and waited 40 min. but never saw a Vet, so we left. We returned to get the $22 refunded and get my kitties records, because I would never feel comfortable with their services again, and much to my surprise...they said in her records that the OWNER REFUSED to have her sedated to have her lesion cleaned, which was a lie. They also had the WRONG MEDICATION recorded in her chart. I called the manager to tell her what had happened, and she screamed and yelled at me and said she couldn't change the records. I tried to explain that I thought she should be aware of it all, but she screamed that they never should have refunded our money. Again, HELLO...they overcharged us! PLEASE DON'T EVER TAKE YOUR ANIMAL TO BANFIELD. THEY WERE INCONSIDERATE TO MY KITTY AND CAUSED HER ALOT OF PAIN. AND SOMEHOW, THEY THINK THIS IS ACCEPTABLE. I WILL NEVER TRUST THEM TO CARE FOR ANY OF MY ANIMALS AGAIN!

We had to bring in our kitty for an eye problem. I choose Banfield for the wide range of hours, but getting a same day appointment was impossible. My husband took our cat in and was turned away because he didn't have vaccination paperwork. As a new client, I was hoping that the clinic would have let us know, before we arrived. 40 minutes later he returned to a vet that was too scared to even look at our kitty. (He growls and hisses.) They wouldn't even take him out of the carrier to weigh him properly. The vet then prescribed a $40 medicine at a point when our cat's condition started to clear up. After all the hassle, and lack of service, I would NOT recommend taking your pet here.