Most of my expierences here have been very good, until recently I had the unfortunate experience of "working" with Emily at this location. It's really too bad when an employees lack of communication and effective or even mediocre customer service skills bring down the rating of the whole place. :/

My girlfriend and I brought her dog (Maggie) here for the last 6 months of her life. (San Diego location prior to this) Maggie was a very special case and had multiple issues, all to the extreme. The staff was extremely knowledgeable. What they didn't know, they researched or called other vet friends for more information. They truly cared about Maggie as much as we did. They both laughed, and cried with us. As long as I live near here, this is where I'll go.

I've been very pleasantly surprised with how nice & helpful they are here. (Being co-located in a pet store, I had my doubts.) Our first time visiting was to get our cat's nails clipped. We had through the grooming department of Petsmart would clip cat's nails, but they don't. So we walked over to Banfield - no appt, no nothing - and they got our cats nails clipped right way. Second visit was yesterday. Everyone was super nice and friendly, answered all our questions, etc. Think we've found our new vet. :-)

We've brought our cat in twice - once after being attacked by a large-breed dog, and another after getting abscesses on his neckline. The vets were very kind both times, offered us affordable treatment, and never once treated us like "bad pet parents" for allowing our cat to get into fights/get beat up. The front desk staff is a little irritating - for the most part, it seems like they don't want to be there - but the veterinary staff is great. I highly recommend.

Update: The doctor called and explained to me there were some misunderstanding. Her message was wrongly interpreted by the assistant. She apologized for that. I am not very convinced, but she did apologized, so I decided to increase the review to two stars. [orginal] Their doctors don't even care their patients. My dog has been with Lynnwood Banfield for a couple years, then we switched to Everett Banfield since it was open. We had essential wellness plan at first, then upgraded to Active Prevention last year. We brought our dog in for physical exam twice a year. Overall, it was not a bad experience. I do notice them constantly changing staff. Recently my dog has been drinking a a lot and urinate a lot more so we want to do a blood test, because we don't have any quota left for blood test with current plan. They asked us to upgrade to Special Care plan to pay less for the blood test (but pay more every month for the plan) , so we did. The blood test result was not conclusive, so they recommended us to do a ultrasound (about 250), and we did. The result come back indicating there were some mass around the anal sack and sub lumbar area, spleen and liver. But they don't perform fine needle aspirate, so we had to find another place to do the procedure and another blood test (about $850). The test came back indicating cancer. At this point we have to find a oncologist to discuss treatment options. So we found an oncologist in Lake City, but her schedule was booked up for 10 days. However, the oncologist provides phone consultation to vets, which will be much faster. So I contacted Everett Banfield to try to have my dog's regular vet to contact the oncologist for a phone consultation. The answer I got from the vet is "There is no point to do it ( phone consultation ) because we (Banfield) won't be the one providing long term care". At that moment, I realize how much they care about their patients. Everett Banfield, Dr. Miller, right at the moment, your patient really needed you for a quick phone consultation for possible cancer treatment options, you abandoned him. Don't call yourself a doctor because you don't deserve that title. Are all patients just dollar signs to you?