Took my new kitty into this 'vet' for standard vaccination and blood draw that they finangled out of me just to make money - scaring me into believing that I needed to test him for FIV when there was no reason to - he was completely healthy. They attempted to do a blood draw, with me waiting in the waiting area. I heard a baby shreiking, then realized it was my cat!! I ran into the surgery area and they had mr cat in some ugly looking hold while they attempted to get some blood out of the leg. After a quick discussion, I realized I didn't want the cat to suffer more. I told them to just give me the cat - I had had enough. They refused. I argued. They shoved me out of the door and then threw the cat at me. (can you believe this? It sounds like something out of a fiction novel but this is what happened.) I called the police, and they came. I declined, once they apologized, to file a charge of assault so as not to waste the police's time. I suffer from a disease which means that small assaults are very painful physically and can put me in the ER. They had no right to treat me like that, and obviously had no respect for the cat, regardless the owner.And that's why they call the pets "Critters" - this is not irony, people. Don't go here.

Took our dog for the $10 Toenail trim, it included a free exam with it. The exam confirmed some things that we knew and offered other options for him that he didn't need. We were sent a full run down, askin One of our dog's toenails "was cut too close to the quick". Something to stop the blood was put on it and we were told that it would be fine. Max sometimes limps because of early onset of arthritis we didn't think much in the next few days when he started to limp. Well within ten days of having his toenails cut, he couldn't jump, wasn't eating or sleeping. and was in obvious pain. I brought him back down to the Critter doctor. His toenail was broken and infected, causing the pain. I explained and it was documented in his chart, about the toenail trim and the cut down to the quick. I inquired if possibly I wouldn't have to pay for this exam, because of it. The regular doctor wasn't there, as it was a Saturday and I was told she would call me on Monday after reviewing the chart. Our dog was given antibioctics and pain medicine. She did call me back several days later asking how Max was and to tell me that the toenail cut wasn't related to the broken nail. So a $10 dollar toenail trim actually cost us about $110 after the exam and meds. Our dog's hip now clicks when he walks and has ever since he had to be held down to have his broken nail treated. We will pay a bit more (for a toenail exam that is) at My Pet's Vet where we have always had wonderful treatment and they don't offer us expensive treatment are dog doesn't need. I gave it two stars because the front desk staff both visits were very sweet and knowledgeable as was the Saturday doctor. The main doctor was rude and spoke down to us and did two of the clinic assistants.

When a large lump suddenly appeared on my dog's hind leg, I took her to a vet in Redmond. The lump was aspirated, and the results showed spindle cell tumor. They gave me a quote for removal. It was expensive. My husband suggested we get another quote, we were definitely going to do the surgery - we love our dog. Went to Critter Doctor for a quote, and ended up having the surgery there. I couldn't be happier. Quote was 30% lower. Great. But this is what will keep us coming back: the surgery was unbelievably excellent. The doctor, Bernstein, was able to remove lump without going into the leg muscle. Our dog's recovery was phenomenally quick. And the incision was beautiful and healed in such a way that it doesn't show -- at all. I've been to worse dermatologists. Bottom line: If you need a reliable surgeon, this is the place to go.

We called ahead because last time there was a "miscommunication" over the coast of the bill. This time we were told $150. When I stepped into the lobby after the exam, I was told $270!!! This has happened more than once. It won't happen again, never going back!

My wife and I adopted a 1 year old golden in July which came to us with a rash and almost hive like bumps. The staff and Vets at Critter Doctor have been great. They cleared up the initial rash quickly and started walking us through the different options as we sorted out his allergies all the while doing their best to keep our expenses down. My sister-in-law has also been taking her 13 year old lab here for her entire life and the staff has been wonderful with her as well. The vets have also been great about returning calls and questions that we have had along the way.