"Spay is included in Puppy package........as an upcharge." The medical personnel and the staff are all loving to our puppy and to all the animals who've come in while we were there. I presume they are knowledgeable as well. The prices seem high to us, but what do we know? Our only complaint was that, having bought the Puppy Package for $400 three months ago, my wife and I believed that the spay procedure was included. It is true that, when we look at the literature we were given, we can see where it says that the Spay is one of the additional options that can be chosen. When we brought our puppy in today to be spayed, and the staff member showed us the additional $250 (small dog) charge, we were both greatly surprised. The person we spoke to said that all their literature says it's an extra charge, and all the personnel know this; she didn't understand how we could have been misled. The office manager came in and echoed their surprise and sorrow. Perhaps I misheard...I THOUGHT i heard three months ago that the spay was "included" in the puppy package. But today, I THINK I heard the staffer say that it is "included....as an upcharge". Since all of us, including the VCA staff and medical personnel, speak American English, I wouldn't expect that I would misunderstand the meaning of "included". Maybe that's not what she said. 5 stars for medical work and patient interaction. 1 star for communication flaw

I have nothing but good things to say about VCA, Kari Emory and all of the staff. We sort of inherited a very sweet and lovable Jack Russell Terrier named Bella. Her teeth were in bad shape and she needed all of her shots updated. She came through her ordeal with flying colors and is a much happier little dog now that her mouth is no longer sore. Bella received the very best care. I was a little surprised at the total bill, but it is worth to know that she was well taken care of. After the x-rays I was called and told what needed to be done and called again when she went to the recovery stage of the procedure. It is now four days since her procedure and she is doing great, eager to eat and very eager to go for walks.

VCA Animal Hospital is the most caring, professional, friendly, and compassionate vet hospital or service I have ever used. Their level of knowledge, concern for both pet, and owner is exemplary. I would highly recommend VCA to anyone who needs to take their pet in for medical assistance, and treatment. They were fast, attended to my cat with uncostomary concern, and gentleness, while showing compassion for my personal grief, and concerns. A better animal hospital I couldn't imagine. The entire staff is committed to care, and professionalism, while also trying to make both the pet and owner at ease. I highly recommend VCA Alderwood Companion Animal Hospital for the proper care of your pet.

The staff at VCA Alderwood Companion Animal Hospital is helpful and knowledgeable. They obviously love animals and treated us and "Peanut" with care and concern. I really appreciated the weekend appointment.

Our collection of pets includes four cats and a dog. I have absolutely never had a problem with any of the staff at this clinic. We have been patients for over six years, and I have seen no turn-over in the doctors at all--all of the ones that were there when we first became patients are still there. The front desk staff are professional, caring, and friendly, and the technicians are absolutely wonderful. Turn-over is low with the front-desk staff as well as with the technicians. The doctors are excellent, and they do an outstanding job of caring for the pets while maintaining a professional and caring attitude toward the pet owners as well. The prices are competitive with other veterinary clinics, but their hours are wonderful, as they are open seven-days a week. Highly unusual for a non-emergency clinic. I can't recommend them enough!