I took my Bengal cat in with a huge blood blister wrecking his ear, two ear infections, an eye infection and a urinary tract blockage. He was miserable! (I'd been gone ...) Yes, of course, they gave me an estimate of the costs, and ran my credit card for the minimum amount, but that's the business end. After that my cat got really expert, constant, careful attention - clear information after each test and the surgery, medications in the forms my cat would tolerate, and good instructions for after care. I could visit him in cat ICU, and the front desk waived lots of charges, refunded extra money when my cat came home a day early, and gave me every break they could. He was well treated, and so was I.

First off, ACCES diagnosed the problem with our small dog very quickly and specifically the front office clerk was caring and friendly. However, the diagnosis, the quote for a procedure, and the vet were a different story. First, the diagnosis alone cost $588.... and the quote for the necessary surgical procedure was another $3600-$5800. This quote was ABSOLUTELY OUTRAGEOUS, and at that point, we were deciding between saving our dog or euthanasia. What was worse is that I felt that the vet was not very sympathetic to our situation; in fact, she was curt and frank AND it felt as those we were being judged in some way as though we were responsible for the infection (we love that little dog and treat her like a queen, so this was the worst. Then, we were left in the room to "think about it" and deliberate going through with the procedure after this behavior from the vet and pay a possible bill of $5800. Frankly, making that decision about life or death be about an unnecessarily outrageous amount money without much sympathy or caring from the vet as though we were bad people was traumatizing. THANKFULLY, we called Vets for Less (in Federal Way) in those minutes we were left alone in the room. Vets for Less quoted us $830-$930 for the exact same procedure and most importantly, we were able to get the procedure started immediately after we made the 40 min drive south to Federal Way. We paid $950 (including $31 for the initial fee). While our experience with Vets for Less in terms of the surgery procedure was perfect, we actually visited this Vets for Less before ACCES and we were unable to get a speedy diagnosis from Vets for Less like we did at ACCES (see a review for Vets for Less coming soon). Frankly, I was torn in giving ACCES 2 stars vs 1 star because I believe that the quick diagnosis was key to saving our dog's life. However, in the end, that our dog is alive and well two weeks after the surgery (about 90% recovery), that we saved up to $3900, and most importantly, that the ACCES vet treated us with zero sympathy and almost like criminals that we did not immediately and blindly say yes to whatever she brought to us made me rate ACCES a 1 star. My advice: get hard to diagnosis work performed at ACCES and get all procedures performed at Vets for Less. Do not let ACCES vets make you feel like a bad people and do not just blindly trust the prices quoted by ACCES vets that may want to punish you!

I took our cat who couldn't breathe well into this place. She needed oxygen therapy. Anyway, they were more concerned about finances and money. In fact every discussion I heard with them brought up money and finances. It was disgusting and disturbing. Ultimately their business manager and vet met me together to discuss keeping the cat in therapy longer or putting her down. Either way she'd been sick struggling for 5 days with only declines in health and no improvements so I had her put down. They tried to make me run my credit card while we were grieving before putting her down and then after the incident as well. It was shocking at how much they care more about money over the pets who are brought into this place. If I could do it over again we would have never brought our cat into this establishment and we would have taken her someplace else. Because of this my old cat who was scheduled to have an ECG in October with them will not be a patient of this establishment. I felt my pet was undervalued from the day we went into this place and her health declined while in their care vs. what I was doing at home for her. They didn't really care my son had to hold his cat while she died they wanted their buck. They had no sympathy for the families or the animals. I would seriously question the reviews and do homework by digging around for more reviews out there on these people to see the truth in how they operate.

Our puppy decided our wedding day was the day that she was going to do some serious damage to herself by chewing on an electrical cord. We were more than an hour and a half away, with her at one emergency clinic, who recommended that we move her to ACCES, as they had the right equipment to take care of her. Everything was set up over the phone, the team was fully understanding and promised to work with us if her condition worsened over the day. By the time we were done with getting married and our reception, it was 11 PM - we called and got a full blown update, how she was doing, what they were doing to treat her and some VERY positive news on her status. The following day, we were invited to go visit our "baby," in a private room, and another doctor sat down with us and provided us an update and next steps. One more night on oxygen and the following day she was able to come home. Our pup was very happy to see us, but she was equally happy to see any of the doctors or staff at ACCES, which proved to me that they are doing their best to ensure the experience was comfortable and cozy for my traumatized dog. When she was released, they walked through all the medications that we took home, how to give them to her and all the treatments she received while she stayed with them. I would also say - I was shocked that the bill was not completely out of control. While it was not a cheap experience, I had heard nightmare stories about crazy vet bills. It was very manageable and worth every dollar to have our pup back and mostly healthy. I'm hoping that our pet insurance covers most of the cost, but we'll see (and that's a different review.) Overall, I cannot thank the team at ACCES for their help on taking care of our dog and taking our word for it over the phone that we would be there to do whatever for her (as soon as we had gotten married).

I am always told up front what the cost will be and more times than not, they tell me that they didn't end up needing to do a particular procedure so I would not be charged for it. Cannot commend them enough!