Ballard Animal Hospital is not my primary vet clinic, but I do use them from time to time because I foster animals through a local organization that partners with them and also because I can easily get my felines looked at in a pinch (unlike the other clinic I rely on primarily). I've had at least six different vets (over a 4 year period) and have been pleased with every single one of them. This clinic is reasonably-priced, is easy to contact and schedule appointments with, does tremendous work at a discount for at least one animal shelter (a huge bonus in my opinion), and has always treated my kitties (and me) with compassion and professionalism. I recommend them to people all the time. Dr. Rowse is fabulous and has been there for more than thirty years. Dr Howe, who recently took over the clinic, has clearly made an effort to continue the great care they provide to pets as well as to update/modernize the facility and operations without losing BAH's distinct atmosphere. I had always liked the decor, even if that is not a factor in my decision to take my pets there. I think you will always find dissatisfied clients; it's the nature of health care that some consumers will be unhappy, as we still do not know everything, because there is often more than one way to manage a condition, if any known way at all and because veterinarians are human and can make mistakes, too. Similarly, prices and services vary widely in the Seattle area. I recommend all people do a little shopping around with their own health care and with veterinary care, too. This is one clinic, though, that I recommend locals check out.