I've been bringing my two cats to Dr Fernald for 2+ years now. I don't feel a lack of caring by "Dr Kate" or her staff. One of my kitties had test results indicating the start of renal problems; with an aggressively proactive approach (all natural, no drugs), his tests are back to normal. I prefer a non-drug approach to health issues, and have found that most of the vets in the area who claim to be "natural" are way too ready to hand out the drugs. BTW, I do make this clear when I take my cats in; I know that most people have neither the interest or patience to use a natural approach; they just want instant results, via a pill. I recommended Dr Kate to my sister, whose cat was on death's door with IBS; he's doing much better and still alive several months later. I'm very sorry about Julie's doggie; it's very hard to lose your companion that way. My condolences.