I've gone to Crown Hill Animal Hospital for about 23 yrs. The fist time was for 9 years when I had a Giant Schnauzer. During this time, they were always accommodating and helpful. Unfortunately, I had to treat Turbo for cancer and eventually had to put her down. I waited a couple of years to see if I really wanted a new dog and the emotion and responsibilities needed. Into my life comes Sammy. A miniature Schnauzer. He was the most wonderful and loving dog, companion. After 11 years, I was again faced with having to make decisions regarding his care and life. Once again, the vets at Crown Hill stepped up to the plate. Bad news------Sammy was very sick. We did several different blood draws---Bad news. They recommended a radiologist look at Sammy for another opinion. Terrible news. The emotional support from them was good and I had to make a decision. No quality of life, pain and his condition getting worse by the day. I made the difficult decision to put Sammy down.--A humane and loving thing to do. I set it up with Crown Hill. When we came in, I was carrying Sammy in afghan my mother had made years ago. The staff led me into a quiet and heated private room with couch and chairs and the metal table was covered with a blanket. Definitely not a sterile feeling--just the opposite. Sammy was on my lap, in the blankie. I held him and talked to him. Dr. Darley was so kind and sweet as Sammy went to sleep. She didn't try to hurry us along and was kind and caring. The staff was also there for our support. They followed up with a couple of cards. I will never forget them. Sammy won't either. A wonderful experience considering the circumstances. Thank you, George Vestal

I had a good experience during the two weekend days I had to go in for my cat last summer who was exhibiting signs of severe illness. Dr. Menth treated my cat both days and handled all the requisite tests. He was very good at explaining what testing needed to be done on my cat in order to diagnose him and also gave me realistic options about my pet after the results came back. I was devastated by the sad prognosis and decided to get a second opinion from Aurora Veterinary Hospital where the vet assistant (apparently, my pet was not important enough for a regular vet) stated that VCA Crown Hill does a good job and performed a cursory, almost dismissive "independent" exam but was happy to take my money for the full charge of an exam. I took my beloved cat on a road trip to Santa Barbara so that he could have a grand finale and see some cool things during his last days. I had him euthanize at a clinic in Santa Barbara where I had to contact VCA Crown Hill, so they could get his medical records before euthanizing him. I was clearly distraught, and all the Crown Hill veterinarians I spoke to on the phone during and after this process (it was very difficult for me to get over this and I kept wondering if there was more I should have done even with the abysmal diagnosis), and they were extremely sympathic and supportive. VCA Crown Hill even sent me an unexpected sympathy card a couple of weeks later. Aurora Vet Hospital just sent me a notice that my dead cat is due for his annual. I cannot figure out why they get good reviews except maybe they are the cheapest place in town if that's more important than quality care.

I don't have one complaint against VCA Crown Hill Animal Hospital. My pets have always been given top notch, compassionate care.

A while ago I had to put my pet to sleep, I felt like this hospital made an already difficult decision even worse. Things like having a flea medicine ad on the euthanization bill or never giving us a follow up call after the experience (like suggestions for grief). They also scheduled two families at once to have the same thing done - we could hear the other family crying through the walls. Some of the vets were fine, but it was really hit or miss.

I will not go back to here. I have two large dogs and I called ahead with clear instructions to have a room ready. They didn't and I had to leave one of my dogs in the car for 40 minutes until they were finally ready for my appointment. On another occasion two vets called me back with poor follow up care information. They ended up making my dog sick. My suggestion, go anywhere else!