Last Friday our son's yellow lab that we were caring for was not the same. After the local vet office staff was not flexible, helpful or understanding (in a huge snowstorm) I called TLC. They had me bring Kenai in. Dr. Heather examined our dog and in 10 minutes had xrays and results with recommendations. We had a critical issue and were quickly sent to Appleton Animal Hospital for an emergency pericardiocentesis. I just want to say how much I appreciated the response from the office staff to get in a dog they had never seen and the competence of Dr. Heather to diagnose so fast. It would take a page to tell you about the excellent care recieved from Appleton staff and TLC working together. Sadly, we had Kenai with us only till 7 pm that evening and our hearts are empty. TLC staff was excellent-caring-competent - I won't go anywhere else EVER!