Our cat was a patient at the East Towne Pet Clinic for over 18 healthy years. She became very ill last week and due to her advanced age, there was little we could do for her. Monday we made the very difficult decision to have her euthanized. A veterinarian and a veterinary technician came to our house. I cannot emphasize enough how kind, gentle and compassionate they both were to our cat, to me and to my husband. They both made a very difficult process as easy as possible. This clinic is excellent and I highly recommend all of the veterinarians there. This is the first review I have ever written for a place because our experience here was so wonderful (sad last night but good).

The staff is so friendly and helpful! I brought my cat into Dr. Theresa Hover and she really listened to my problem, talked though different solutions, and gave me plenty of opportunities to ask questions. She didn't try to rush and she wasn't judgmental about me trying to fix the problem on my own before coming to a vet. The whole visit also cost less than I thought it would which was an added bonus!

I have used Dr. Vetter for years to treat my black lab Lucy and have had only great experiences. All of the staff are incredibly friendly and helpful and even remember us when I call for appointments. We moved across town and still drive the extra way to use Easttowne Pet Clinic.

Ann Vetter is not remotely competent when it comes to dealing with cats. If you value your cat's well being, stay far far away! I brought my cat here for a ruptured anal gland and I wish I could give this place negative stars. I have never in my life encountered such a horrible vet. Ann Vetter was incredibly uncompassionate, belligerent when discussing things I did not want performed, very unprofessional and in the end, down right incompetent causing my cat more pain, fear and general trauma. My cat is terrified of the outdoors, hates cars and being in a carrier. She doesn't like strangers in the best of times so naturally, when you add sick and in loads of pain to all that you have an animal that is going to be quite hostile. I told the staff flat out, my cat has all her claws, she's scared and she will attack if you're not careful. The vet ignored my warning, and just grabbed my cat without taking any precautions (like having an assistant firmly hold kitty while she did her prodding). She was quickly put in her place for being so stupid. Any pity I felt for her scratches evaporated when she muttered "that's just great" while storming off and slamming the exam room door behind her. Her behavior completely terrified my cat. She was so scared she was pressed against me trembling. The whole thing was a major warning sign to me so I got kitty calmed down and back in her carrier, figuring if the vet wasn't apologetic and as sweet as pie when she came back we'd leave. When the vet came back, she was far from sorry. Instead, she started giving me the third degree about my cat not being spayed. I was taken aback by her aggression and the tangent from my cat's problem. She's an indoor only cat, with zero interest in the outdoors and besides the rare butt problem is very healthy. I believe spaying to be cruel and unnecessary in this situation and told her so. She became increasingly hostile and aggressive about it, tried insisting that my cat's problem could be do to cancer or a UI infection, (despite the incredibility obvious gland rupture) until I finally told her if this is a real problem for you I'll go elsewhere. She continued trying to argue with me at which point I had enough and realized I neither trusted nor respected this woman as either a vet or a human being, and didn't want her anywhere near my cat. I left and went to the emergency vet on Broadway instead. They were as awesome as Ann was vile. I'm left wondering if she thought she could somehow guilt-trip or bully me into paying for additional unnecessary services. She was certainly using all the tactics...In any case, I am Never going back and I strongly discourage everyone from getting services here.

Great veterinary care! I have been bringing pets to Dr. Vetter for 11 years and would recommend her clinic to anyone.