I want to thank the doctors and staff at WVRC-Waukesha for their kind treatment and care during one of the most difficult times we have had to endure as a family, the lost of our beloved Molly dog. Their sensitivity, patience, communication skills and willingness to allow us to process what was happening was a blessing...I am thankful we had a place to go in the middle of the night when we needed to seek medical attention and then people who truly understood the pain we where in. Their thoughts and care days after in way of a phone call and card where also of great comfort. Thank you WVRC for being there for us...

Horrible customer service. Especially the Speciality Coordinator in Waukesha Danielle B. I called for an appointment only to put on hold for 10 minutes. After that I was transferred to Danielle B. which is the worst thing that can happen to you when dealing with this clinic. She was busy at the time so I left a message. She called back and I missed the phone call by mere seconds. I called back immediately hoping I could catch her. I was put on hold again for almost 15 minutes. I had to leave Danielle B. another message again. She never called me back. I called back hoping to catch her again, I was put on hold for 10 minutes. When they came back on they hung up on me. When I called again I was put on hold for another 10 minutes. When they finally came back they said Danielle B. had gone home. Is she really the only person there we have to deal with? My puppy needs special care and I am being messed around on. They do not care about their customers. It is worth the drive to a different clinic.

These heartless bastards charged us double what their estimate was, end result was a dead cat. Don't take your beloved pet here unless you want your bank account emptied and your pet dead. I hope these people burn in hell.

I had to bring my dog in, hoping he could be saved. However his condition only got worse, and so we had to make the decision to let him go. The ER doctor, Megan, was so sweet. She cried right with us. She also had a blanket set up outside so we could spend our last few moments outside versus a room. This was so nice because our dog was able to enjoy one last time being outside. We knew we wanted to have him cremated but as an added nice option we could order a clay paw print. This was something I had wanted to get, but ran out of time. Although it was awful to go through letting my best friend past, the support we received meant so much to us all. To have the staff care the way they did is truly priceless.

I have visited this emergency room multiple times for both my cats and dogs and have always been very satisfied and also amazed at the abilities these vets have. They have done stitches on our whippet after he jumped off of a picnic table and ripped the skin open like a zipper. They were super quick on the diagnosis of a double ear infection when I came home to find my cat like velcro to the carpeting on the stairs. It seriously looked like a stroke. And now that same whippet is a repeat customer with the diagnosis of congestive heart failure, which is a known issue in the breed. Dr. Koplitz is a very amazing heart specialist and her staff is helpful. She has worked with us to establish a medicine treatment that is working well for our dog. He is showing great signs of having the level of energy as prior to the initial visit. I cannot say enough about the professionalism of the staff and the care that they give you and your pets!