I really wish that this clinic was operated by better management. I, and my dog, love our veterinarian - Dr. Blessing. However, the front office staff is routinely rude, unresponsive and seemingly uncaring when dealing with customers. I have had three bad occurrences within the last month and am considering a change. 1. Front office busy signal - tried to call three different days for over 30 minutes each time and received a busy signal - no answering machine just a busy beep - then was told that 'they were really busy'. - get a new phone system. 2. They didn't stock the medication that their Dr. prescribed - they upsold me to what they did have without consulting the Dr. When I questioned the medical orders I was told that it didn't matter by the receptionist (as her name tag stated) and it was my choice. I reiterated that I wanted to speak with the Dr. and she refused - I finally gave up and just paid the extra charge. Later I was told that the 'office manager' would give me a call and might make an adjustment - never happened - no call, no refund. 3. The Vet Portal is nice, but very incomplete - it doesn't list when a booster shot is needed and this caused us to miss one - again resulting in taking the main shot at a higher cost and then another visit. 4. They ran out of rabies tags??? How can that even happen? It is Milwaukee county, so perhaps they are to blame, but they haven't mailed me the tag as promised and I am doubting that it will be sent - since they wrote my name down on a blank piece of paper and put it somewhere. Again, the vet is great, if she left we would leave as well - front office and management is terrible. I need to ask who owns this clinic and see if they can make some changes or it's time to move on.

well our dog is not scared to go over there. Our Dr. Troy Semandel is super, he doesn't try to sell you the stuff that you don't need. I seen other vets that recommend. well push foods or products because they get kick backs from companies. Not here, This man truly cares about our dog. Thanks for everything Photos by Marcel