Took my pup to them because she turned sick. Told them I didn't have much money. Got second class treatment because of that. Would not help my pup either. VERY COLD HEARTED PEOPLE if you don't have the almighty dollar. My girl died a while ago thanks to a bunch of greety morons. Will spread word of how greety these people are. More worried about selling candles there.

My family dog was hit by a car on Saturday and a little girl and her mom saw him on the side of the road and took him to Gateway, he was alive. but he did die at the hospital. He didn't have any tags on so no one called to tell us (which is ok) We called around to all the shelters/humane officer/animal hospitals seeing if anyone had dropped him off, we were told by Gateway that he was not there. So we put signs up hoping someone would know something as to where he was or what had happened to him. The little girls mom called us to tell us they had indeed dropped or lil dog off at Gateway when they saw him on the side of the road. Since he was an "unclaimed" dog they sent his body off the a landfile to be tossed away like trash. When I called to speak to someone about why we were told our dog wasn't there when we called on Monday, the woman told me the same people who were working Saturday didn't work on Monday so they didn't know! I asked her why they wouldn't go LOOK.... she put me on hold to come back to tell me SORRY but we didn't know he was here when you called. We will never EVER take out two other dogs to Gateway Animal Hospital again!!!

I had a very poor experience with the Gateway Animal Hospital. I took my dog in to get spayed on a Friday morning at 8:30 a.m., as I was instructed by the hospital's staff earlier in the week. They promised to call me when she was done with her surgery to let me know her status. I waited all day with no call. I called once at 4:30 pm and was told that my dog was about to go into surgery and AGAIN promised that I would receive a call when she was finished. 7:30 pm came and went with no call. When I called this time, the message I received was that the hospital closed at 7:30 pm and no operators could be reached at the time, so I drove to the hospital to find out my dog's status. When confronting the staff about the situation I was met with shoulder shrugs, excuses, and other very non-professional behavior as to WHY I was not notified at all during the day about my dog's status, OR that they were going to have to keep her overnight (merely because they were unable to finish paperwork now that they were "closed"). If I hadn't gone down it is likely I would not have known where or in what condition my dog was until the following day. Also, no veterinarian even came forward to address the issue even though I had asked to speak to one. This negligence on the part of the Gateway Animal Hospital is unacceptable in my opinion and should not be excused. I would strongly advise you to look elsewhere.